TERMS AND CONDITIONS

Payment

All deposits are non-refundable. You will be given an option to pay in full or by subscription or instalment plan.
It is the student’s responsibility to check the course fee that is payable for their booking.
It is the student’s responsibility to seek which method of payment they will use. The payment methods are listed on the checkout form.
Course fees include Pre-course training material accessed via our online course platform, practical training (where applicable), written case study marking, practical case study assessment and issuance of a certificate, unless otherwise stated.
For all special offers & discounts, we require full payment to enrol on the course. We do not accept deposits or payment plans for special offers or discounts, unless expressly agreed with director of The Aftercare Academy.
Only 1 special offer or discount price can be used per booking and cannot be combined with any other offer currently running.
For all home study courses, 100% of the course fee is payable prior to commencement of the course, access will not be granted until full payment has been received and cleared.
For a student booking to be processed, an enrolment form is required to be completed and returned to us. This will be sent via email on receipt of payment, along with a copy of these Terms and Conditions.
If a special payment plan has been granted, a standing order MUST be set up for ALL monthly payments or your booking will be cancelled, and all payments made to date will be non-refundable or non-transferable. If your first instalment is not paid within the first 7 days, your booking will be cancelled as we do not chase monthly payments. Monthly payments are to be set up for the 1st OR the 15th of each month ONLY. Your deposit can be paid by the following method - bank transfer, PayPal, debit, or credit card or other option in our payment gateway.
Payment Gateways - Bookings made through our course platform are taken via Stripe for all debit & credit card payments. We can also accept PayPal payments and there is the option for Klarna, Apple Pay, Google Pay.
We do not have facilities to take payments over the telephone.
If you have set up to pay via a subscription or instalment plan and if you default on making payments, your access to any online and downloadable content will be revoked. Once payment has been made for the defaulted payment, you will be granted access again. If you continually default on your subscription or instalment plan, you may be charged an additional administration fee of £100 for the time incurred in repeatedly having to manually grant access to the online portal. If you do not finish any subscription or instalment plan, your access will be revoked permanently and you may not join any practical workshop until full payment has been received.

The Price You Pay

We reserve the right to amend the price of unsold places on workshops or retreats at any time.
The price you paid is subject to variations which occur solely as a direct consequence of changes in:-
- the price of the carriage of passengers resulting from the cost of fuel or other power sources;
- the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or
- the exchange rates relevant to the booking.

Booking Options

We accept bookings via the following:

Website - Courses can be booked direct from our website. One course at a time. If you wish to book multiple courses, we can raise an invoice for you and manually add your course to your account once payment is received.
We cannot accept payment over the telephone.

Student Payment Receipt

If you book through our website you will automatically receive a receipt via email at time of booking.
If you pay via bank transfer, you can request a receipt by emailing The Aftercare Academy.

Workshop Attendance Insurance

It is the student’s responsibility to check that cover is honoured with their insurance company prior to enrolling on a course at The Aftercare Academy. We can accept no responsibility for a refusal of insurance once the learner has enrolled and paid for their course.
It is the student’s responsibility to seek a suitable insurance company for themselves. A list of insurers can be found here – INSURANCE. You MUST still check with them before enrolling on any course with us, however, as we cannot guarantee they will accept our qualifications.
It is the student’s responsibility to take out student insurance while undertaking their training / case studies with us.
For students travelling from abroad, it is a condition of our agreement that you are covered by adequate travel insurance for your arrangements. Such insurance as a minimum must cover your losses sustained because of a cancellation, medical issues, and repatriation in the event of accident or illness. Details of a policy suitable to cover your arrangements are available by contacting a variety of travel insurers. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Health, Disabilities and Medical Problems

You acknowledge that you are choosing to join a group event at a time where you may be exposed to the COVID-19 virus. You also acknowledge that you must comply with all advice and guidance issued by relevant health authorities. We will take all reasonable steps to ensure your safety and may require you to follow additional safety protocols on your trip. We use information from government foreign departments and reports from local suppliers in assessing how your itinerary should operate. However, it is also your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks, and the nature of your itinerary. You acknowledge that your decision to join a group event is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.

You understand that the activities can be physically demanding. We will give you information about whether the arrangements you have chosen are generally suitable for persons with reduced mobility but if you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of event taking into account your needs if you specifically request us to do so.

Cancellations

The course fee and / or deposit is non-refundable in the event of a student cancelling their booking. We are bound by the Distance Selling and Online Selling Law. As soon as you have been granted access to the online and downloadable content, your usual right to cancel within 14 days is forfeited.

Charges in the event of a requested change

In the event we can meet your requested change, you will have to pay £30 per alteration per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Amendments include: a training/event/retreat location, training/event/retreat date change and guest details (this is not an exhaustive list and there may be other amendments which incur a £30 administration fee) and if the change is within the cancellation terms above.
Changes to participation to a date that are not the next available will incur a £100 fee. This is due to student registry and is not avoidable in most cases.
Changes to training/event/retreat date (transferring to a different training/event/retreat) cannot be made after 35 days before the initial bookings start date and will be treated as a cancellation.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.
The Aftercare Academy reserves the right to change any course dates, including if there are insufficient numbers of students attending, or a model cannot be found, or in unforeseen circumstances.
A minimum of 6 students is required to run any course unless a one-to-one booking has been confirmed between student and tutor. If the minimum number of students have not enrolled in the course, The Aftercare Academy reserves the right to cancel the course. In the event the course is cancelled, you will be offered alternative dates.
No refunds are issued once any, or all training material has been downloaded for any courses due to copyright law.
No refunds are honoured other than the terms listed here, this includes, but not limited to, any refund requests due to Covid-19 or other pandemic, illness, or event out of our control.
If a student cancels any assessment date, they will need to pay a fee to re-book regardless of reason.
The Aftercare Academy cannot be held responsible for costs or loss of earnings due to course cancellation or alterations.

Unavoidable and extraordinary circumstances (Force Majeure)

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include but are not limited to war, the threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, pandemics or epidemics, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.

Practical Workshops

The Aftercare Academy offers intense practical training courses. It is the student’s responsibility to ensure that this level of training is suitable for their individual needs. This training is not suitable for everyone. The Aftercare Academy takes no responsibility for students failing to be able to complete their training with us.
It is required that the pre course training material be fully studied, and any online modules and assessments completed prior to the practical training date.
It is the student’s responsibility to further research the course subject that they are studying in addition to the pre-course training provided.
You will be required to give and receive a treatment of the chosen therapy that you are studying on the practical workshop. Unless you have booked one-to-one training, in which you will work only on a model and will not receive a treatment on yourself.
It is the student’s responsibility to inform the tutor of any medical conditions that they may have, at the time of booking, especially if this contra-indicates them to receiving a treatment on the practical workshop. A full list of the contra-indications relevant to the therapy is listed in the pre-course training manual and is also available, on request, from the tutor.
A certificate will only be issued to the student once they have demonstrated that they understand the therapy and can conduct a treatment in a safe and professional manner. The tutor reserves the right to refuse to issue the certificate or request that the student attends for a further assessment. (Further fees will be payable if a re-assessment is required.)
The Aftercare Academy reserves the right to change a course date at any time. It is the student’s responsibility to contact us regarding course dates. If a course date changes and a student has already booked on the course, then the student will be contacted immediately to offer alternative dates.
It is the student’s responsibility to print and bring any relevant course notes, PDFs, forms to each training day, as well as any other documents requested in their training manual.
It is the student’s responsibility to check and look up directions for their workshop prior to avoid any late arrivals on the day.
It is the student’s responsibility to check the suitability of the training venue before enrolling on a course, to include, accessibility, parking facilities, distance, and suitability. Training venues are listed on the relevant website for a particular training.
If the student arrives more than 15 minutes late on any training / assessment day, the tutor may refuse to let you join the class or to commence the training / assessment. It is the student’s responsibility to ensure they arrive at the course in plenty of time. Any lateness could result in the course not being able to commence, and further costs applicable to cover extra tutor time and room hire, etc. This extra cost will be payable by the student, before, the training can commence. For one-to-one training, if the training cannot go ahead, due to the student’s lateness, the student will have to pay a £100 fee to reschedule the training date.
Individual and bespoke training is offered to cater for specific learner needs and professional membership requirements, where needed. Please ask for further details, and a quote.
If the student does not turn up for their workshop or informs us, they cannot attend with less than 24 hours’ notice, they will need to re-book on to an alternative workshop. You will lose right to request a refund and full payment will be required to book on to an alternative workshop.
If a student arrives at any of our training venues and are deemed unfit for treatment or training, we have the right to refuse entry, this could include, but is not limited to, health reasons, under the influence of drugs or alcohol, acting in a rude or violent manner.
Where possible we aim to have treatment demo models who have had an Aesthetic or Cosmetic Plastic Surgery procedure. However, this is not always possible. If we do not have a ‘live’ demo model, a student or teaching assistant will be the demo model instead.
For workshops held in the UK where there is the opportunity to observe live surgery via live feed, this is dependent on the person having the surgical procedure agreeing to having their surgery observed. This may not always be possible. If the live feed is not possible, the Aftercare Academy is not required to offer refunds.
For workshops held in the USA, it may not be possible to partner with a plastic surgery clinic so some aspects of the workshop that are available in the UK may not be available in the USA. However, you will still receive the same amount of time of tuition to claim your CE points, if required.

Course Completion

All courses must be completed within the specified time frame. For courses where written case studies are to be submitted, these should be submitted during the course you are attending. If you are required to submit any video recording, or attend a live Zoom meeting for your techniques to be assess, your tutor will advise of the time frame when you are requested to do so. If this time has passed and the student wishes to continue the course, further fees will apply before the student can complete their course. A further £300 fee is payable PER 3-month extension period. For accredited courses, a further £100 per course, per practical attendance day.

When completing any of our courses, you will be required to access content on our online portal hosted by Kajabi. Access to these modules is only granted after the first payment outside of your deposit – final amount or first of two instalments, or 30 days prior to commencement of the practical workshop. The Aftercare Academy take no responsibility for any issues surrounding the access or completion of these modules and any issues. It is imperative that any online training is completed before the practical workshop. If it is not, you may be denied access to the practical workshop until the online content is completed.

Access To Online Content:

Home / Distant learning course content – 12 months access

Approved Course/Workshop/Retreat (with practical attendance) – 6 months

Student Responsibilities

It is the sole responsibility of the student to fully research the course prior to booking. This includes course content, eligibility for insurance, level of qualification and any other course suitability for the student in all its aspects. Once a booking has been made, a refund is not payable. The Aftercare Academy accepts no responsibility if the content of the course does not meet the student’s requirements. Once a booking has been confirmed, including attendance of the practical training days, the student will be required to abide and comply with all the terms of The Aftercare Academy set out herein.
Students and models must be of a minimum age of 18 to attend a course or attend to receive a treatment as a model.
No previous experience is required for a student to attend a course; however, some courses do have pre-requisites! It is the student’s responsibility to enquire about pre-requisites, and to provide a suitable copy of a previous qualification if required. Please refer to each individual course for pre-requisites and requirements.
If the student enrols on a course and does not meet the pre-requisite requirements, their certificate may be invalid, and they may not be able to obtain insurance. It is the student’s responsibility to ensure they meet the prerequisite standards and check the minimum requirements from their insurance company.
A good standard of English, to include verbal, written & reading, is required to attend a course with The Aftercare Academy.
An enrolment form is required to be completed and / or signed by each student attending a course with us (An electronic enrolment form once submitted, counts as the student signing in agreement to the contract and terms). It is the student’s responsibility to ensure they have submitted a signed enrolment form. Any enrolment forms that have not been signed / submitted electronically by the student, may invalidate all agreements / rights held between The Aftercare Academy and the student.
If any correspondence or communication has been sent to us by the student, whether via email, letter, text, answer phone message or any other method; it is the student’s sole responsibility to follow up, check or ensure that The Aftercare Academy has received the communication.
All course work / correspondence submitted, whether by email or post or in-person, MUST be labelled with the student’s full name and the course they are referring to. We do receive several pieces of work from our students and cannot match these up to the student if they have not been correctly labelled. Any work not properly labelled will not be marked and this will hold up the marking process.
If there are any queries at all, the student MUST register them within 7 days, and we will aim to rectify them for you.
All students must comply with all policies of The Aftercare Academy including Code of Ethics, Health & Safety, Security & any other policies required by The Aftercare Academy.
Students must not have any medical / health reasons that may affect their training or studies. It is the student’s responsibility to check with their GP first if required.
The Aftercare Academy cannot be held responsible for any reason why a student is unable to complete their course for any reason whatsoever. Once enrolled, no refunds will be issued.

Accidents / First Aid

All accidents will be logged in our accident book, which is kept on site at our training centre. Any additional health & safety measures will be considered, if required.

A first aid kit is provided at all our training centres.

Complaints

If you experience difficulty during your training/event/retreat, please inform us without undue delay so that we can take steps to assist you or put things right. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay, in order to give our team the opportunity to remedy the issues raised. For any going issues, you must notify us via email at [email protected]. Once an email is received, we will have 28 days to respond.

Your behaviour

If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of people or property therein or good order and discipline on the workshop or course, or is causing or is likely to cause distress, danger, damage or annoyance to any other student of the course or workshop, or property, or to cause a delay or diversion to the workshop or course, or your behaviour is upsetting to other guests, we reserve the right to terminate your arrangements immediately. In the event of such termination, our responsibilities to you will cease and you will be required to leave your accommodation or another service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable person or supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

Tutors

All our tutors hold their own public liability and teaching insurance. In order for the tutor to be able to provide the best service to you, we are required to share your email address, and copy them into any email correspondence relevant to you attending the course with them. Further information shared would include your Full name and a contact number should they need to reach you regarding the workshop or course or retreat.

Attendance

If a student fails to attend a practical training date for any reason, a refund or further course place will not be issued.

Rights

The Aftercare Academy reserves the right to decline a student’s application to attend a training course.
The Aftercare Academy reserves the right to alter a course date or venue at any time.
The student must log any queries they have within 7 days of the training.
All course material provided by The Aftercare Academy are copyright and remain the sole right of The Aftercare Academy. No copies, extract or references can be made to the course material without prior permission and must be agreed in writing.
The Aftercare Academy will always comply with GDPR, and student’s information will never be shared with outside sources, other than their tutor, and accrediting bodies where required.
All students, who have enquired or enrolled with us, will be added to our mailing list. The student is free to opt out at any time by unsubscribing.

Resources

All course materials are accessed via our online course platform. We do not offer hard copies of our training material, apart from the workshop manual you will receive on the first day of any workshop, course or retreat.
The student will be required to purchase all required equipment and products to practice their case studies to complete their studies.
We sometimes require students to provide and bring sufficient towels, and products for the therapy they are learning at each training day. We provide couches, trolleys, stools, chairs, waste bin. If we require you to bring towels and any other items, you will be informed by email prior to the commencement of the course, workshop or retreat.
It is also the student’s responsibility to bring and provide their own PPE if required for the therapy they are learning, in conjunction with industry and government requirements.
Some equipment such as iPad/iPhone/Androids/Tablets/Phones/Other electronic reading devices, may not suitably show documents in word or pdf. Please ensure you have access to suitable viewing equipment, such as a PC, or laptop.
All course material is available on our online course platform. It is the student’s responsibility to ensure they can access and view the documents.
All course material bears a copyright and is not to be used by anyone other than the student registered on our system to use it.

Accreditation

Courses run by The Aftercare Academy have been approved and verified and are suitable to run as a viable professional training course as well as eligible for professional insurance. It is the student’s responsibility to enquire about which bodies the courses are approved with, whether their insurance company will cover the certificate and whether the level of qualification for the course is suitable for their individual needs, changes to content and training material can be periodically made and The Aftercare Academy cannot be held responsible for any misperception these changes may cause. Some courses have NCBTMB approval for CE point. If the student is in doubt regarding which course is approved, they should inquire directly with The Aftercare Academy.
Approval can change at any time. The Aftercare Academy will not be responsible for changes made.

Home Study / Distant Learning Course

The Aftercare Academy recognises the convenience of home learning, and how this can improve on the student’s knowledge, treatment range and skills they can offer. We also recognise that practical experience is of utmost importance to give the best possible treatment, therefore, we do recommend that the students gain practical experience where possible, this may also be a requirement of their insurance company for them to insure the certificate. It is the student’s responsibility to ensure that they meet the requirements of their insurance company before enrolling on any course with The Aftercare Academy as refunds are not issued.
The Aftercare Academy will NOT offer refunds in any circumstances for online or downloadable content.

NOTE: Whilst home study / distant learning courses provide a great source of information and convenience to the learner, we believe that this cannot substitute practical ‘hands on’ experience. It is at the learner’s discretion to enrol on these courses, and to gain the correct knowledge and experience, as well as further training, where necessary (Some Insurers / Professional memberships may only provide insurance if practical experience has been gained in the subject.) Some of our home study courses, only provide the learner with an introduction to the subject, and any demo videos should not be perceived as an alternative for formal hands-on training. We strongly advice they advance their learning with further courses and practical training where appropriate. It can take several years to become knowledgeable and experienced in some subjects.

Due to unforeseen circumstances beyond our control, in order for your to finish a course or workshop, it may be a requirement for you to finish a course or workshop by being assessed via Zoom. This is considered live training and is an acceptable format for assessment.

You may be required to undertake practical training in addition to the home study to be covered, please check with your insurers/professional membership BEFORE enrolling.

DISCLAIMER:

All courses taught by The Aftercare Academy are taught to a high industry standard. The courses cannot diagnose medical conditions and should never be used as a substitute for any medical care and advice. Contra-indications and benefits are discussed as part of the courses but are not intended as medical advice. No therapies taught are deemed as treatments that will cure or prevent a condition or disease.

All course material has been checked, verified, and approved by it’s the following bodies: The Federation of Holistic Therapists (FHT). NCBTMB have granted approval for CE point for the Advanced Manual Lymph Drainage and Treatment Protocols for Aesthetic and Cosmetic Plastic Surgery Procedures course.

The Aftercare Academy accept no liability for any injury or loss to a person or property throughout and accept no liability for damage or injury caused by a student to another person, whether before, during or after training.

Jurisdiction and applicable law

These Booking Conditions and any agreement to which they apply are governed in all respects by Northern Ireland law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of the law and jurisdiction of Northern Ireland.

Passport, Visa and Immigration Requirements

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on +44 870 5210410 or visit www.passport.gov.uk

Up-to-date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk

Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Photography, Media, Influencer PR

We take the data privacy of our guests very seriously and are committed to abiding by the associated governing laws. Please be notified when you book with us, you give us permission that any images or video footage taken during your workshop, retreat or holiday may be shared by your tutor. Any media you have shared (via, but not limited to, social media etc.) can be used for marketing purposes. You consent to having permission to publish these photos and videos and details (including your first name, location and date) for marketing purposes including, but not limited to, on our website, social media, email marketing, promotional materials and any other marketing channel.

Lost & Stolen Property:

The Aftercare Academy will not be held responsible for any theft or loss of personal possessions from any of our venues. Whilst The Aftercare Academy will endeavour to ensure the security of students’ personal possessions it cannot guarantee it. It is up to each person to ensure the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items. All clients should ensure their health and possessions are covered by personal travel insurance.

Student Purchase Agreement:

I confirm that by purchasing any training, workshop, course or retreat owned by The Aftercare Academy that I have read, understand and agree to these Terms and Conditions.

NOTE: We reserve the right to update or change these Terms and Conditions at any time.

Contact Us

If you have any questions, concerns or complaints about these Terms and Conditions, please contact us:

By email: [email protected]

TERMS AND CONDITIONS

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